Tracking order

Thank you for choosing KaitenLab for your stationery and tools. We are committed to ensuring a smooth and transparent delivery process for your order. Once your order is processed and shipped, you can easily track its journey to your doorstep.

How to Track Your Order

You do not need an account to track your order. Simply follow these steps:

  1. Locate Your Tracking Information: After your order ships, you will receive a shipping confirmation email sent to the email address provided during checkout. This email will contain your unique tracking number and the carrier name (e.g., DHL, FedEx, USPS, etc.).
  2. Use the Tracking Number: Copy the tracking number from your email.
  3. Track Your Package: You can track your package directly on the carrier's website or by using a universal tracking service for added convenience.

Universal Package Tracking

For a seamless experience, we recommend using a reliable third-party tracking platform that supports numerous carriers worldwide. These platforms often provide detailed updates and a user-friendly interface.

17Track

17Track is a comprehensive global package tracking website. It supports over 1,000 carriers and is available in multiple languages.

How to use 17Track:

  • Visit the 17Track website.
  • Paste your tracking number into the main search field.
  • Click "Track" to view the real-time status, location, and estimated delivery date of your package.

Need Further Assistance?

If you encounter any issues with your tracking information, such as a long period without updates, or if you have not received your shipping confirmation email within 3-5 business days, please contact our support team. We are here to help.

Email us at: [email protected]. Please include your order number and the registered email address for faster assistance.

Important Notes

  • Please allow 24-48 hours for the tracking information to become active on the carrier's system after you receive the shipping notification.
  • Delivery times are estimates provided by the carrier and may be affected by factors beyond our control, such as customs clearance or local postal delays.
  • For orders with multiple items, you may receive separate tracking numbers if items are shipped from different warehouses.