Privacy policy

Introduction

Welcome to KaitenLab. We are committed to protecting your privacy and handling your data with transparency and care. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website and purchase our products, including Notebooks & Planners, Writing Instruments, and Measurement Tools. By using our site, you agree to the practices described in this policy.

Information We Collect

We collect information to provide and improve our services. The types of data we collect include:

  • Personal Information: When you make a purchase, we collect your name, billing and shipping address, payment information, and email address.
  • Automatically Collected Data: We gather non-personal information such as your IP address, browser type, device information, and pages you visit through cookies and similar technologies to enhance your browsing experience.
  • Communication Data: If you contact us via email, we collect the content of your message and our correspondence.

How We Use Your Information

Your information is used for the following primary purposes:

  • To process and fulfill your orders, including payment processing and shipping.
  • To communicate with you about your order, provide customer support, and respond to inquiries sent to [email protected].
  • To improve our website, product offerings, and customer service based on analytics and usage trends.
  • To send you promotional materials or updates about our products, only if you have explicitly consented to receive such communications. You may opt-out at any time.
  • To prevent fraud and ensure the security of our website and transactions.

Data Storage and Protection

We implement robust security measures to safeguard your personal data:

  • Your data is stored on secure servers with limited access to authorized personnel only.
  • We use industry-standard encryption (SSL) to protect data transmission during checkout and any data exchange.
  • Payment details are processed by trusted, PCI-DSS compliant third-party payment processors. We do not store your full credit card information on our servers.
  • We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

  • With trusted service providers (e.g., shipping carriers, payment gateways) strictly necessary to complete your order and provide our services. These partners are obligated to protect your data.
  • If required by law, regulation, or legal process to comply with a lawful request from public authorities.
  • In connection with a business transaction, such as a merger or sale of assets, where customer information may be transferred as a business asset.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, which may include:

  • The right to access, correct, or request deletion of your personal information.
  • The right to restrict or object to certain processing activities.
  • The right to data portability.
  • The right to withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable data protection laws.

Cookies and Tracking Technologies

Our website uses cookies to enhance functionality and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may limit some features of our website.

International Data Transfers

As an international online store, your data may be processed and stored in countries outside your country of residence. We ensure such transfers are protected by appropriate safeguards, such as standard contractual clauses, in compliance with international data protection regulations.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with an updated effective date. We encourage you to review this page occasionally.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us at:

Email: [email protected]