KaitenLab

Orders & Shipping

How long does shipping take?

Processing typically takes 1-2 business days. Domestic shipping within the country usually takes 3-7 business days. For international orders, delivery times vary by destination and can take 7-21 business days. You will receive a tracking number via email once your order ships.

What are your shipping costs?

We offer free standard shipping on all domestic orders over a certain value. Exact shipping rates, including international costs, are calculated at checkout based on your location and the items in your cart.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We will do our best to accommodate your request if the order has not yet entered the shipping process.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy for items in new, unused, and original packaging. For hygiene reasons, certain writing instruments may have specific return conditions. Please initiate your return within 30 days of delivery. Refunds will be issued to the original payment method once we receive and inspect the returned item.

My item arrived damaged or is defective. What should I do?

We sincerely apologize for any inconvenience. Please contact our support team at [email protected] within 7 days of delivery. Include your order number and photos/videos of the damaged or defective product. We will promptly arrange a replacement or refund.

Products & Care

Are the notebooks suitable for fountain pens?

Many of our premium notebooks feature high-quality, fountain-pen-friendly paper that minimizes bleed-through and feathering. Please check the individual product description for specific paper details and recommendations.

How should I care for my leather planner or measurement tools?

For leather goods, we recommend using a dedicated leather conditioner periodically. Keep them away from direct heat and moisture. For precision measurement tools, store them in a dry place and clean them with a soft, dry cloth. Avoid using abrasive materials or chemicals.

Do you offer refills for your planners?

Yes, we offer a range of compatible refills for our planner systems. Please visit the "Notebooks & Planners" section and look for the "Refills" category or check the product page of your specific planner model for compatible options.

Payment & Security

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure regional payment gateways. All transactions are encrypted and processed securely.

Is my personal and payment information secure?

Absolutely. We use industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted during your purchase. We do not store your full credit card details on our servers.